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Return Policy

 

Refund Policies: 
Any non-food item can be returned within 30 days for an exchange or refund (less shipping charges). Perishable items including yeast, hops, grain, malt extract and all other consumable ingredients CANNOT be returned. The customer must pay for the return shipping cost unless we have made an error, or the item has arrived damaged or defective.

The steps for returning merchandise: Call us for a Return Authorization Number Print out and fill in the Return Request Form (attach link) Please make sure that all items are packaged securely Ship package using a prepaid and insured method of shipment. All returns must arrive in new and unused condition for a full refund. Be sure to clearly mark the package with the RMA number as well as including a printed copy of the completed RMA form.

1-800-MALTOSE  (1-800- 625-8673)

Send returns to:
Maltose Express
Attention Returns
246 Main Street
Monroe, CT 06468